2 technical rounds. Round 1 specific to basic salesforce admin knowledge. Round 2 was more specific to Salesforce Usage and Data Management.
Associate Agent Interview Questions
40,963 associate agent interview questions shared by candidates
Asked you to present yourself, what you find interesting about the job, if you will be able to handle the various conditions (weather, overnight shifts, etc).
They asked me if I am familiar in getting identification if any visitors want to come and visit the property and also for contractors. In hotels its the same thing we ask for identification if any contractor that wants to come in the building to do any kind of work that they need. And also we ask for ID if a hotel guest gets locked out of there room, and we make sure that that gust is the correspondent to that room. I was also asked what to do in case of any emergency situation, and how to respond to that in which I can respond to emergencies, and they asked me if I am first aide certified in which I am. I answered all interview questions correctly.
What brings you here?
A customer has rented from you multiple times and there has never been an issue. you notice that his driver licence is expired. What do you do?
Why do you want to work at Paradisus?
What is CPU
They had me explain several situations where i was able to provide customer service in difficult situations
They asked me to read some questions
This is the escalations department, so most of the customers we have are already upset by the time they reach us. Describe how you would deescalate a customer who is mad that his order will not arrive in time for his party.
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