During the interview with the recruiter she asked to define empathy.
At Home Advisor Interview Questions
957 at home advisor interview questions shared by candidates
The role-playing scenarios tempt people to go straight into troubleshooting mode, when they're really designed to see if you really empathize with the customer.
What is the pros and cons of working from home versus working at the company.
Describe what an Operating System is.
How would you explain to a customer about performing a certain troubleshooting step when you know that they don't know much about computers?
What was your biggest weakness at your previous job?
Describe the difference between Bluetooth and Wireless. I stumbled over that one....
Where is the apple headquarters?
The customer service part is a breeze for me. Emphathize with each role play they give you. The tech questions were more difficult. included explaining RAM to an old person, what would you do if your phone email wasn't working?, is RAM Volitale or stable, what is WIfi, what is Bluetooth? some of these questions I would not know if I didn't look up first. They are definitely looking for you to acknowledge the callers personal problem first though. Which is probably most important. They can train you on their equipment but it is hard to teach interpersonal skills if you don't have them to begin with....
What is CPU?
Viewing 331 - 340 interview questions
See Interview Questions for Similar Jobs
Collection AgentMedical Insurance BillingMedical Billing RepresentativeMedical Billing CollectionsClaims AuditorMedical Billing And InsuranceClaims DirectorMedical Billing And CodingMedical Billing And CollectionsMedical Claims ExaminerMedical Billing And Coding SpecialistMedical Billing CodingPersonal Lines Account ManagerMedical Claim AnalystMedical Only Claims AdjusterCertified Home Health Medical CoderClaims AuditAppeals Specialist