Scenario: If there is one flight attendant on your flight that refuses to wear a part of the company uniform (lanyard) what would you tell them?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,196 attendant interview questions shared by candidates
Give an example of a time you provided great customer service?
Tell us about a time that you were in an emergency situation and how did you handle it ?
Why do you want to work for Horizon
Why should we hire you?
Safety and what it means
Group question were in sets of 3 people and your all asked a specific question to answer from..."passenger won't put on seatbelt" to "fellow employee is texting while taking off"...what do you do?
Tell us about a time a policy was put in place at your job that you didn't agree with, what was it and how did you handle it.
Customer service experiences
Why do you want to become a flight attendant?
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