What would you do if your fellow crew member was texting in the jump seat?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,197 attendant interview questions shared by candidates
Are you willing to relocate
Say there's a child with his mother who will not sit down and the mother doesn't seem to have him under control. You're about to take off, what do you do and say?
Why do you think you would make a good flight attendant.
5. You're on an overnight and the captain tells you that the van time tomorrow morning is 5:45am, but your report time is 5:45am for a 6:30am departure. What would you do/say?
Why do you want to be a flight attendant for allegiant air?
Why would you make a great flight attendant?
How did you prepare for today?
Why do you want to work for Alaska?
You spilled hot coffee on a passenger during service, what are the steps you would take to take care and resolve this situation?
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