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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,199 attendant interview questions shared by candidates

1.Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results? 2.Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results? 3.Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results? 4.Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results? 5.Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Jan 24, 2015

1.Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results? 2.Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results? 3.Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results? 4.Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results? 5.Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?

The most difficult part in my opinion is the individual interview where you're asked about six random questions, one I believe entailed, name a time when you had to work with someone difficult, how did you handle that.
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2★
Feb 21, 2014

The most difficult part in my opinion is the individual interview where you're asked about six random questions, one I believe entailed, name a time when you had to work with someone difficult, how did you handle that.

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Glassdoor has 27,199 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.