They asked me to walk them through my resume.
Bilingual Customer Service Interview Questions
2,283 bilingual customer service interview questions shared by candidates
They basically followed the STAR method. As long as you have a few examples and follow you should be fine.
What is an example where you had to explain complex information and how did you do it? Give an example of a time you helped or built a process for the company? Etc.
One question they asked was an example of where a customer was unhappy with the service in my previous job and what I did to resolve the issue.
asked me to speak about my experience and call was disconnected before I finished talking about it.
How would you handle an upset client?
Do you know what is the job of a flight attendant?
What are your future goals?
what do you see yourself doing in the next 5 years?
How long have you lived in the U.S.? Do you speak a third language?
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