I applied online. The process took 3 days. I interviewed at bp (Perth, Western Australia) in Dec 2019
Interview
Was called for a video interview soon after applying. There are 5 questions out of 2 were availability ones. After two days I got mail I was not short listed.
Interview questions [3]
Question 1
- Introduce ourselves and explain why am I fit for this job
If a customer came back telling that the coffee just bought from our store is cold. At the same time another customer came for paying the fuel bill. What you will do
Easy just standard questions like tell me about yourself or how would you deal with a difficult customer. Other questions included like why do you want to work in BP and how do you handle pressure. Afterwards there is a short numeracy and literacy test.
I applied online. The process took 2 months. I interviewed at bp (Pune) in Feb 2026
Interview
Interview process is easy. They tell you this-this date you'll have an interview.
They ask you Questions and that's that. I had three rounds, they'll ask you questions yada yada but if you ask them any question, they have no logical response. My 3rd round, the person didn't want to hire me at all and was going through the motions. When I asked him a question, his response made 0 sense. Its like I asked him the color of the sky and his response was I like to play Ludo.
the interview was easy, no need to stress, interview taken by manager, the need to be fluent in english, need to be friendly nature for customers, need to show empathy
Customer Service Representative applicants have rated the interview process at bp with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 62.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at bp overall takes an average of 31 days.
Common stages of the interview process at bp as a Customer Service Representative according to 16 Glassdoor interviews include:
Phone interview: 18%
Background check: 16%
Skills test: 16%
One on one interview: 13%
Personality test: 11%
Presentation: 11%
Group panel interview: 8%
Drug test: 3%
IQ intelligence test: 3%
Other: 3%
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