Case study questions sounds like the company's having a problem and wants help from interviewers to fix it for free. #1 Problem Statement: There are few regions and agents where we are seeing high TRT. Can you please do a study and share the reasons for the same with complete details like impact from the different variables from the data set. Also add comprehensive recommendations and suggestions to the problems/opportunities identified. #2 The US based client is looking for an efficient sales and revenue optimization service provider who could help them increase their business revenue of a product offered. The requirement is to have a team to make outbound calls to explain the product features, convince clients to adopt those features (come at a cost). The product features once adopted will help the client in increasing their sales. This consultative selling requires the agents to be technically qualified and have excellent communication skills. Challenges: Need strategies/solutions on the below to fix operational problems: ● We need well trained and tenured people to manage the operations, but the attrition is trending high @40%/ quarter ● Client has increased the sales revenue target by 20% from the previous quarter. What are the steps one should take to meet the numbers? ● Client asked to ramp up the team by 50% with a live date in 60 days whereas our training time itself is 45 days. What's the best way to handle it? What are the challenges, risks and opportunities expected in this situation and risk mitigation strategies? What will be the communication strategy?
