Call Center Agent Interviews

Call Center Agent Interview Questions

"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."

2,350 call center agent interview questions shared by candidates

Why did you leave your last position? How would you handle an angry call from a customer? Have you ever had conflict with your team leader or manager? Are you able to work with multiple phone lines? How would you handle a high pressure environment? How many calls per hour can you make on an average campaign?
avatar

Call Center Agent

Interviewed at 411 Locals

3.3
Apr 15, 2016

Why did you leave your last position? How would you handle an angry call from a customer? Have you ever had conflict with your team leader or manager? Are you able to work with multiple phone lines? How would you handle a high pressure environment? How many calls per hour can you make on an average campaign?

Viewing 551 - 560 interview questions

Glassdoor has 2,350 interview questions and reports from Call center agent interviews. Prepare for your interview. Get hired. Love your job.