Name a time where you had to convince the customer to do something your way?
Call Center Customer Representative Interview Questions
592 call center customer representative interview questions shared by candidates
Can't remember exactly, but all STAR questions.
What's an idea your had?
The second question was "Tell me about a time there was significant change at the company and how you made the change with them. Was this difficult? What did you do to change?"
They asked what made me want to work for progressive.
Describe and sell a “thing” or a “company”( it’s not gonna be “a pen “so don’t waste ur time on it, try to practice different products like cars, coffee, chocolate or companies like Apple, McD’s, Starbucks)
If a caller asks for a supervisor and a supervisor is not available, what do you tell the caller?
Describe your approach to resolving complaints.
Why did you leave your last job?
Typical behavioral questions.
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