how i would handle an upset customer
Call Center Rep Interview Questions
3,450 call center rep interview questions shared by candidates
Talk about one topic for a minute
General questions, nothing special. Quiz for language check
i think it was "How will I handle the irate customer?"
Do you have an experience working in call center? Translate script from your native language to English. Basic questions, they don't really care about your professional credentials.
What is the latest tech advice you have given a friend?
What are your future goals
They ask about your availability, what schedule you want to work and then you go through training where your questions will be answered.
Have you ever been in a difficult situation? How does this differ from your current job? Is there anything you hate/dislike about your current job? What would you change about your current job? Have you ever had an angry customer, who left upset? If you were me, why would I hire you? What is your strength? Something that you need to improve on?
During the actual interview with another Recruiter, you are again asked to describe how you would handle the scenario presented.
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