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Call Center Rep Interview Questions
3,450 call center rep interview questions shared by candidates
How did you handle upset patients?
They repeatedly asked me to describe a difficult situation that I had worked through in the past. I answered without hesitation until the third time the almost exact same question was asked. At that point I had to begin referring them to my previous answers as I was growing tired of their generic, lazy questions.
Why do you want to work here?
what are your strengths? what are your weakness? are you competitive? past work experience? how do you stay motivated when doing repetitive tasks? why did you chose to apply for this job? what are your long term goals? how do you work around others?
Experience in customer service time
how would i handle different situations
Read the script
What does CVS stand for?
Why do you want to work for CVS, How did you handle a difficult customer in your past.
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