How would you handle a certain situation?
Call Center Rep Interview Questions
3,450 call center rep interview questions shared by candidates
You are given a mock call by the interviewer and a script and the manager will see how you react to the call.
If one of your co-workers is not as productive, how would you handle this?
Describe a time when you had to deal with a difficult customer.
Talk about your self briefly
Q. What sort of customer service experience do you have? Q. Tell me an experience you had with a customer where you just could not please them? Q How did you handle that situation?
What do you understand about the word Emphathy?
Interviewer - Please tell me something about yourself not mentioned in the resume you have submitted. Applicant - Since i finished Grade 6 @ De La Salle College @ Taft Ave, Manila, and every summer vacation until 2nd year college (about 5 years) and every Saturday-Sunday within that period, i worked as an apprentice automotive mechanic in my uncle's auto repair shop in Makati City, Philippines, which enabled me to learn and earn some pocket money.
How good are you with people
Why do you want to work in BPO industry?
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