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Video Assessment Interview* questions (Customer Service POV) Q1: Briefly describe your work history including reasons for leaving, tell us why you’re interested in joining progressive and why this position is right for you? Q2: In the past 5 years what duties/ Aspects did you like in your previous job and why? What duties/ Aspects dis you not like and why? Q3: Describe a time when you solved a problem for someone in a way that exceeded their expectations Please describe the situation, how you responded, the results. How did you know what would exceed their expectations? Q4: Tell me about a time when you struggled with o overwhelmed by a new or difficult challenge at work or school. Please describe the situation, your actions, and the results. How were you able to remain accountable for your work during that stressful time? Q5: Tell us about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. What did you do with the feedback? Q6: Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at school or work. Please describe the situation, how you adapted to the change, and the results. Q7: Tell me about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of our final decision. Q8: Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer. Answer in S.T.A.R Method & you’ll be good, Best of luck!
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Bilingual Call Center

Interviewed at Progressive Insurance

3.9★
Feb 1, 2023

Video Assessment Interview* questions (Customer Service POV) Q1: Briefly describe your work history including reasons for leaving, tell us why you’re interested in joining progressive and why this position is right for you? Q2: In the past 5 years what duties/ Aspects did you like in your previous job and why? What duties/ Aspects dis you not like and why? Q3: Describe a time when you solved a problem for someone in a way that exceeded their expectations Please describe the situation, how you responded, the results. How did you know what would exceed their expectations? Q4: Tell me about a time when you struggled with o overwhelmed by a new or difficult challenge at work or school. Please describe the situation, your actions, and the results. How were you able to remain accountable for your work during that stressful time? Q5: Tell us about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. What did you do with the feedback? Q6: Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at school or work. Please describe the situation, how you adapted to the change, and the results. Q7: Tell me about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of our final decision. Q8: Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer. Answer in S.T.A.R Method & you’ll be good, Best of luck!

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