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Case Manager Interviews

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Case Manager Interview Questions

In a case manager interview, employers will typically ask questions to determine how you have a proactive approach to work since you will actively seek out opportunities to help your clients. Expect the interviewer to gauge your communication, organizational, and conflict-management skills.

Top Case Manager Interview Questions & How to Answer

Question 1

Question #1: How do you build trust with your clients?

How to answer
How to answer: Since this is one of the toughest and most important tasks of a case manager, the interviewer wants to know how your friendly demeanor and willingness to make home visits can help clients believe in you. Your willingness to advocate for clients because you feel strongly and not just because it's a job shows your dedication to the profession.
Question 2

Question #2: Describe an instance when you struggled to communicate with a client.

How to answer
How to answer: With this open-ended question, the interviewer wants to know how you effectively communicate with clients and deal with problems. Give a specific example of how you were able to remedy the situation, whether it was through a demonstration, presentation, or another way. Emphasize that you tried to see the issue through the client's eyes.
Question 3

Question #3: How do you manage a variety of cases?

How to answer
How to answer: With this question, the interviewer wants to know how you manage your time and stay organized. Give specific examples about the specific tools and processes you use. Mention how you prioritize specific cases without ignoring others.

5,926 case manager interview questions shared by candidates

Unethical behavior- bugging patients, constant calling them about their insurance- why they changed companies, whey they switched PCP's, why the had not scheduled an appointment. People were written up if they did not schedule a patient's appt when they left the office, they lied on a write up of an employee- told me she was the only one who could have answered the phone without the full 60 " Thank you for calling speech". They lie to employees and told them that it was malpractice if they did not schedule appts for patients when they leave the office. They treat their salaried employees like slave labor. I don't mind working overtime - but leave 5 minutes before 5 and they want you to take the day off- never mind that you worked 60 hours some weeks. Terrible company to work for.
avatar

Office Manager and Case Manager

Interviewed at Family Physicians Group

3.2★
Jan 8, 2013

Unethical behavior- bugging patients, constant calling them about their insurance- why they changed companies, whey they switched PCP's, why the had not scheduled an appointment. People were written up if they did not schedule a patient's appt when they left the office, they lied on a write up of an employee- told me she was the only one who could have answered the phone without the full 60 " Thank you for calling speech". They lie to employees and told them that it was malpractice if they did not schedule appts for patients when they leave the office. They treat their salaried employees like slave labor. I don't mind working overtime - but leave 5 minutes before 5 and they want you to take the day off- never mind that you worked 60 hours some weeks. Terrible company to work for.

Name a time that you have disagreed with your direct supervisor and how did you handle to situation? Name a time that you have had a conflict with a coworker, how did it start, how was it resolved? If I were in need of (a food box, urgent psychiatric care, rental assistance) where would you refer me for aid?
avatar

Case Manager

Interviewed at Southwest Network

2.9★
Mar 20, 2015

Name a time that you have disagreed with your direct supervisor and how did you handle to situation? Name a time that you have had a conflict with a coworker, how did it start, how was it resolved? If I were in need of (a food box, urgent psychiatric care, rental assistance) where would you refer me for aid?

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