In a case manager interview, employers will typically ask questions to determine how you have a proactive approach to work since you will actively seek out opportunities to help your clients. Expect the interviewer to gauge your communication, organizational, and conflict-management skills.
All behavioral-based questions, many with multiple questions in one. I prepared 30+ interview-based questions prior to going and was asked maybe two, the rest were a little more specific to the job. Ex: Describe a time when you made a mistake and how did you handle it? What did you learn from it?
What was your favorite class in college?
Specific Behavioral Questions based on previous experience
How to handle stressful situations
Basic questions relevant to CM experience. What makes me stand out and why should I be hired over someone else. Clinical history very important.
Strengths, weaknesses, describe background/experience and why you want to work for Anthem. Also there was a clinical scenario asking how you would respond.
Quizzed on pharmacy benefit investigation verbiage.
How do you educate lay people on complex medical terms?
How do you deal with difficult physicians?
How do you deal with a fast paced environment?
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