The most difficult thing to do was the role play. No difficult questions were asked, but the hardest part of it was pretending to be a customer/adviser without knowing fully company policies or procedures.
Centre Customer Service Associate Interview Questions
1,670 centre customer service associate interview questions shared by candidates
What my strengths and weaknesses were
What was the worst thing that you manager has ever said about you in a performance review and what did you do about it.
Introduce yourself.
Esperienza e conoscenze principali vendor ntw su cui avevo lavorato
I have 3 candidates that I can choose from, why should I choose you?
Do I have experience If I would ever leave once I've gotten the job Am I aware and okay with regards to the shifts Where do I see myself within 3 months Am I ready for being put in customer service or I'm sales
"Tell something about yourself"
There weren't any for me.
Mainly Technical questions related to DC. Questions asked were generic and require board based knowledge. Specialization in a certain area might not be able to cut it. Have a sense that they do not know what they need/want but is rather fishing or waiting to be impressed.
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