Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
Are you interviewing/applying at other places?
What are the difference in claims submitted by a facility and a provider for the same claim
Describe a scenario when you provided excellent customer service.
Are you proficient in using Microsoft excel?
Current duties at workplace area
What is your biggest fault and how has that affected you in your previous jobs?
Overtime is required on occassio would this be a problem?
They asked about the typical stuff. Work history as it relates to the position. Why are you looking at USAA. Etc.
One of the questions that they asked me was to give them a scenario of a time that I went above and beyond to help a customer or settle a dissatisfied customer.
Viewing 1841 - 1850 interview questions