Claim Representative Interview Questions

3,066 claim representative interview questions shared by candidates

Give an example of a time you assisted an upset customer when they were dissatisfied or had a complaint and describe how you resolved that conflict? ( I knew a lot of facts about the position for which I was applying and the company from research the entire week prior to my interview, but I was NEVER asked any of those questions during the initial "traditional" 1:1 interview (the one right after you pass the computer test). Therefore, I don't recommend spending countless hours researching the company like myself!
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Liability Claims Representative

Interviewed at GEICO

2.6
Aug 15, 2019

Give an example of a time you assisted an upset customer when they were dissatisfied or had a complaint and describe how you resolved that conflict? ( I knew a lot of facts about the position for which I was applying and the company from research the entire week prior to my interview, but I was NEVER asked any of those questions during the initial "traditional" 1:1 interview (the one right after you pass the computer test). Therefore, I don't recommend spending countless hours researching the company like myself!

role playing isn't easy, make sure you stay calm and concentrate, hardest question is do you for see any problems in call center environment? they let you watch someone first to see if you would like it. you wont role play as a geico employee, they will give you a company and some of the facts and then they call you from a different room, so you get an actual phone style role play.

role playing isn't easy, make sure you stay calm and concentrate, hardest question is do you for see any problems in call center environment? they let you watch someone first to see if you would like it. you wont role play as a geico employee, they will give you a company and some of the facts and then they call you from a different room, so you get an actual phone style role play.

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