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Claims Adjuster Interviews

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Claims Adjuster Interview Questions

As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.

Top Claims Adjuster Interview Questions & How to Answer

Question 1

Question #1: How do you handle fast-paced, stressful situations?

How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2

Question #2: What would you do if a client disagreed with your assessment?

How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3

Question #3: Can you take me through your process of inspecting a case?

How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

4,787 claims adjuster interview questions shared by candidates

"Provide an example and details of a specific claim where you had difficulty with a claimant, insured, etc. and how you resolved it"; "provide an example and details of how you had to alter the planned course of action on a claim and what course of action was taken";
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Claims Adjuster

Interviewed at Amerisure

3.5★
Jul 15, 2010

"Provide an example and details of a specific claim where you had difficulty with a claimant, insured, etc. and how you resolved it"; "provide an example and details of how you had to alter the planned course of action on a claim and what course of action was taken";

The phone interview consisted of about 3 or 4 behavioral questions, and the in-person interview of about 10. They included the following (I tried to remember as many as I could): 1. What did you like most and what did you like least about your last job? 2. Why did you leave your last job? 3. What interests you about this position? 4. Tell me about a time when you made a decision too quickly, and what was the result? 5. Tell me about a time you had too much to do and had to prioritize. 6. Tell me about a time you had to ask a customer a lot of questions in order to figure out the best solution to their problem. 7.Tell me about a time that you went above and beyond what was required of you. 8. It's happened to us all; Tell me about a time you forgot to do something for a customer and how did you handle it? 9. Tell me about a time you had to use your negotiation skills. 10. Tell me about a time you had to use your resources to solve a problem. 11. Tell me about a time when you had to work with a difficult team. 12. Tell me about a time when you received feedback (good or bad). 13. What do you know about Progressive? 14. What questions do you have for me?
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Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.9★
Jun 15, 2016

The phone interview consisted of about 3 or 4 behavioral questions, and the in-person interview of about 10. They included the following (I tried to remember as many as I could): 1. What did you like most and what did you like least about your last job? 2. Why did you leave your last job? 3. What interests you about this position? 4. Tell me about a time when you made a decision too quickly, and what was the result? 5. Tell me about a time you had too much to do and had to prioritize. 6. Tell me about a time you had to ask a customer a lot of questions in order to figure out the best solution to their problem. 7.Tell me about a time that you went above and beyond what was required of you. 8. It's happened to us all; Tell me about a time you forgot to do something for a customer and how did you handle it? 9. Tell me about a time you had to use your negotiation skills. 10. Tell me about a time you had to use your resources to solve a problem. 11. Tell me about a time when you had to work with a difficult team. 12. Tell me about a time when you received feedback (good or bad). 13. What do you know about Progressive? 14. What questions do you have for me?

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