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Claims Adjuster Interviews

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Claims Adjuster Interview Questions

As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.

Top Claims Adjuster Interview Questions & How to Answer

Question 1

Question #1: How do you handle fast-paced, stressful situations?

How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2

Question #2: What would you do if a client disagreed with your assessment?

How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3

Question #3: Can you take me through your process of inspecting a case?

How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

4,787 claims adjuster interview questions shared by candidates

Pre-Recorded Interview Questions are spot on to what others said. When it came down to one on one with interviewer at another location, he didn't ask any questions, I was prepared to answer. After reading all of the experiences on here prior to my interview, I prepared to be ready. Interviewer did not ask any questions relating to what we would have expected and between reading all of the negative experiences on here, I froze to the off cuff questions he asked and was so nervous to answer with confidence. I let him know I prepared and I was even gaslit as for him to tell me that the answers didn't need to be prepared to fit the questions as they take other factors into account like experience, etc. I've been a claims adjuster for over 10 years and can say that was the worse interview all around. I thought his response as to say other factors would be taken into account, was taking into consideration of my experience and genuine interest in the position and all of the other aspects progressive as a company, provided me with a genuine interest to grow with the company. NONE of that was taken into account even if you appear nervous. So dont. The most disappointing part of this experience was getting an email telling me I couldnt apply for another year??? Why not? I passed every aspect up until the one on one interview. I'm not sure what he stated but to act one way towards me and turn around to provide feedback to where I cant apply for a year is very disparaging and dishonest. Reading the horrible experiences on here and him asking questions off the cuff made it that much worse while thinking about what I was going to say and how much pressure a robotic type answer in conjunction with STAR would be the BEST. I believe the interviewer made it the worse experience. Fingers crossed you get a good one that will actually ask you questions that they tell you to prepare will be asked. None of them were.
avatar

Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.8★
Jul 31, 2023

Pre-Recorded Interview Questions are spot on to what others said. When it came down to one on one with interviewer at another location, he didn't ask any questions, I was prepared to answer. After reading all of the experiences on here prior to my interview, I prepared to be ready. Interviewer did not ask any questions relating to what we would have expected and between reading all of the negative experiences on here, I froze to the off cuff questions he asked and was so nervous to answer with confidence. I let him know I prepared and I was even gaslit as for him to tell me that the answers didn't need to be prepared to fit the questions as they take other factors into account like experience, etc. I've been a claims adjuster for over 10 years and can say that was the worse interview all around. I thought his response as to say other factors would be taken into account, was taking into consideration of my experience and genuine interest in the position and all of the other aspects progressive as a company, provided me with a genuine interest to grow with the company. NONE of that was taken into account even if you appear nervous. So dont. The most disappointing part of this experience was getting an email telling me I couldnt apply for another year??? Why not? I passed every aspect up until the one on one interview. I'm not sure what he stated but to act one way towards me and turn around to provide feedback to where I cant apply for a year is very disparaging and dishonest. Reading the horrible experiences on here and him asking questions off the cuff made it that much worse while thinking about what I was going to say and how much pressure a robotic type answer in conjunction with STAR would be the BEST. I believe the interviewer made it the worse experience. Fingers crossed you get a good one that will actually ask you questions that they tell you to prepare will be asked. None of them were.

Please tell me why you're interested in joining Progressive and why you think this role would be a good fit for you. Of the work tasks or projects you have had in the last 5 years, what aspects did you like most and why? What aspects of your work tasks or projects did you like least and why? Tell me about a time vou received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. Tell me about a situation when vou had to adapt to a substantial change you encountered while working on an assignment at work or school. Please describe the situation, how you adapted to the change, and the results.
avatar

Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.8★
Sep 16, 2023

Please tell me why you're interested in joining Progressive and why you think this role would be a good fit for you. Of the work tasks or projects you have had in the last 5 years, what aspects did you like most and why? What aspects of your work tasks or projects did you like least and why? Tell me about a time vou received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. Tell me about a situation when vou had to adapt to a substantial change you encountered while working on an assignment at work or school. Please describe the situation, how you adapted to the change, and the results.

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