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Claims Adjuster Interviews

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Claims Adjuster Interview Questions

As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.

Top Claims Adjuster Interview Questions & How to Answer

Question 1

Question #1: How do you handle fast-paced, stressful situations?

How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2

Question #2: What would you do if a client disagreed with your assessment?

How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3

Question #3: Can you take me through your process of inspecting a case?

How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

4,787 claims adjuster interview questions shared by candidates

I was called back on three occasions for an interview, two of which were with the HR rep only, which I thought was a bit odd considering I wasn't seeking a position in the HR department. In the course of our conversations, I was asked little about what I thought I could contribute to the company, and instead was given a detailed tour of the benefit package and job expectations. Then something strange, I was asked if I could work with women. (In my current position, I work with women almost exclusively, but I feel that in the end that fact is incidental.) I commented that yes, I am capable of working alongside women. Jump to the third net review with the team leaders of the department, both of which were women, and in the course of the interview, I was asked in various ways, how I got along with women, do I like women, have I ever worked around women, etc. I was not given an opportunity I ask about the day-to-day operations or expectations. In the end, I can only surmise that, at least in that department, there may be a gender issue.
avatar

Claims Adjuster

Interviewed at Grinnell Mutual

3.9★
Jun 29, 2016

I was called back on three occasions for an interview, two of which were with the HR rep only, which I thought was a bit odd considering I wasn't seeking a position in the HR department. In the course of our conversations, I was asked little about what I thought I could contribute to the company, and instead was given a detailed tour of the benefit package and job expectations. Then something strange, I was asked if I could work with women. (In my current position, I work with women almost exclusively, but I feel that in the end that fact is incidental.) I commented that yes, I am capable of working alongside women. Jump to the third net review with the team leaders of the department, both of which were women, and in the course of the interview, I was asked in various ways, how I got along with women, do I like women, have I ever worked around women, etc. I was not given an opportunity I ask about the day-to-day operations or expectations. In the end, I can only surmise that, at least in that department, there may be a gender issue.

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