Tell me about a time where you and supervisor didn't agree on your evaluation?
Claims Adjuster Interviews
Claims Adjuster Interview Questions
As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.
Top Claims Adjuster Interview Questions & How to Answer
Question 1
Question #1: How do you handle fast-paced, stressful situations?
How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2
Question #2: What would you do if a client disagreed with your assessment?
How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3
Question #3: Can you take me through your process of inspecting a case?
How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.
4,788 claims adjuster interview questions shared by candidates
Name a time you received negative feedback from a manager.
Tell me about a time when someone was not forthcoming with information you needed to do your job. What did you do?
What do you like least about your current employer?
Tell me about a time when you had to go above and beyond your job responsibilities in order to get a job done?
Talk about a time you made a mistake on the job.
Why progressive?
Tell me about a time that you had to give a customer bad news
Name a time you made a mistake and how you fixed it?
Asked about 7-8 STARS interview questions on phone interview. The interviewer was very good at making me feel comfortable.
Viewing 971 - 980 interview questions
See Interview Questions for Similar Jobs
Auto AdjusterInsurance AgentAuto AppraiserAuto Damage TraineeClaims ManagerPublic AdjusterAuto Damage AppraiserClaims SpecialistClaims Processing SpecialistUnderwriter TraineeClaims TraineeClaims AnalystClaims RepresentativeClaims AssistantClaims ExaminerSubrogation SpecialistInsurance AdjusterClaims CoordinatorClaims Processor