Question: As the owner of a refrigerator company, you take great pride in the refrigerator products produced and sold to your customers. Customer service is the number one priority. A customer contacted you and advised you that after thirteen months, the refrigerator you sold them no longer works. Your company provides a one-year warranty for parts and labor. What would be your process in handling the customer’s complaint?
What song best describes your work ethic
Do you know how to use Primavera?
Do you have scheduling experience?
How did you find this position
Do you have claims experience
How long have you been doing this job and can you give some references
Had I had to show empathy to anyone recently?
Different hypothetical situations.
What would your current manager say is your biggest opportunity for improvment.
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