Why Allstate? Why this position? Previous salary. Why are you leaving your current job. Name a time when you had to go over and above for a customer. How do you listen for details when speaking to someone. I am putting that I didn't get an offer because I am still going through the process so haven't received any response from Allstate yet.
Have you had any claims experience?
Name a time where I went the extra mile for a customer? Name a time where something was extremely difficult for you on the job
Name a time you made a mistake? Name a time you had to adapt to a new way of doing things. Name a time a customer was mad at you. How did you respond to resolve the issue.
Tell me about a time you stood up against the status quo
Describe a time when you disagreed with a supervisor or "bucked the system"
Tell me about a time you went above and beyond to give excellent customer service.
When Was a time a subordinate caused a proplem that you had to resolve?
Tell me about a time where you had to deal with a difficult situation.
What were the most undesirable situations at your previous job?
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