Tell me about yourself/work experience? Between the two departments (Theft and Bodily Injury), what department would you prefer to work with? Ack you have a yellow belt certificate, tell me a process you implemented to assist in resolving a issue in your prior work history? Based on your amount of experience, have you ever considered a managers position?
What do you know about our company?
What do you know about us?
Describe how you deescalated an issue at work
Why do you want to work here?
Asked questions about my resume, such as responsibilities in a previous role, and they asked what my expectations are for this role. Not a lot of direct questions due to the conversational nature of the interview.
basic questions.
Typical behavorial A lot of follow up questions, be very thorough in your answers and be very decisive and try not to "open another can of worms" because you'll just get more follow up questions with them trying to trip you up.
Can you share an example of when you provided a client with advice on Universal Credit and what was the outcome of the advice you provided?
How many skills aligned with the role, any certifications
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