Tell me about a time a customer did not agree with your decision. What was the result?
Claims Operations Interview Questions
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Why Progressive?
Describe a situation you worked with a difficult group of people
Why did I apply to the position?
General interview questions… Tell me about a time….
Give me an example of a team that you did not meet your targets and how did you make sure it didn't effect other areas of your performance
Example of good customer service that you have recieved
They will ask a couple of questions about your insurance, claims, motor knowledge etc. but these are not assessed.
They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
A short introduction about myself
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