Describe a time you had to work with someone difficult and how did you handle it?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Very typical questions. Most difficult was probably "Give an example of a time you were disciplined at work" which I interpreted as "greatest weakness"
Think of a time when you were forced to make a business decision without having ALL of the information you needed; what did you do, what was the result, and what did you learn from it?
Tell me about a time where you had to deal with a difficult customer
How do you handle talking with customers on the phone who may be upset?
Behavior type questions
Does the description of the job sound like something that I would be interested in doing?
the shift was the best thing I enjoyed
Introduction and CV questions and process related
Tell me about a time you had conflict with a co-worker.
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