Skip to contentSkip to footer

Claims Representative Interview Questions

Salaries
Interviews

Claims Representative Interview Questions

Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.

Top Claims Representative Interview Questions & How to Answer

Question 1

Question #1: How do you deal with a stressed-out customer?

How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2

Question #2: How do you manage to negotiate a fair payment?

How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3

Question #3: Do you have the skills to catch a fraudulent claim?

How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.

3,066 claims representative interview questions shared by candidates

They asked a lot of the basic motivational interviewing questions: Tell me about a time that you were successful at a job; Tell me about a time when you could have done something differently to have a better outcome; where do you see yourself in 5 years.
avatar

Claims Representative

Interviewed at Farmers Insurance Group

3.2★
Feb 24, 2016

They asked a lot of the basic motivational interviewing questions: Tell me about a time that you were successful at a job; Tell me about a time when you could have done something differently to have a better outcome; where do you see yourself in 5 years.

Viewing 1291 - 1300 interview questions

Glassdoor has 3,066 interview questions and reports from Claims representative interviews. Prepare for your interview. Get hired. Love your job.