Why do you want to work for Geico? How would you handle a difficult/angry customer?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Why do you want to work at Geico
Why do you want to work at geico
How have you dealt with a workplace related dilemma.
They ask about your past experience, why you are interested in the position, in geico, and why should they choose you etc. They also have some behavioral scenarios that are job specific, so be prepared to think on your feet.
If all jobs you applied for called you back, would you still come work for GEICO? Why?
Tell me how is your actual job and why you want to leave?
How would you contribute to our overall customer service?
Tell me about a time you influenced those around you? Did it work?
I was asked to consider another position after stating twice that I was not interested and not given an explanation for why I was not being considered for to position I applied for.
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