What types of duties did you do in your previous job?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
How does your current experience apply to the current position you are interested in?
Tell me about a time you had to deal with an irate customer
When was a time you had to deal with an upset customer and what did you do to assist that customer.
Give an example of a situation where you had to had to persuade a coworker
Where do you see yourself in the next five years?
They ask if you are in college or plan on going to college.
If you had a situation where you disagreed with a supervisor that told you to do something, how would you handle it?
STAR questions (tell me a time when), work history, they are looking for a positive, tactful, and professional personality. You dont have to have experience within claims for most of their positions however they want to ensure you are a good fit for a claims handler. Someone who can handle 175+ claim load. Ability to "embrace change".
What type of training I learn best from and what I expect.
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