What are some of the most difficult goals or metrics you’ve been expected to meet in a job? How did you perform?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Behavioral questions
What did you do for a customer that was above and beyond their expectations? How has your previous employment prepared you for GEICO? Why GEICO? How long do you plan to work for GEICO? Have you ever gotten into a dispute with your manager? Have you gotten in a dispute with a customer? How did you handle an angry customer?
Tell me about a time you had to persuade an customer to do something
Tell me about a time you had to deal with an irate customer and how did you handle it?
How do you feel about selling a new product? How do you respond if the customer tells you no right away?
Describe a time when you had to be empathetic at a job. What did you do and why? What was the situation?
Why are you looking to leave your current position?
Why did you apply for this position?
Typical questions - strengths, weaknesses, etc.
Viewing 1451 - 1460 interview questions