Describe myself with two words.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Describe yourself, why is the Hartford the place for you, irate customers and how you handle it... etc. nothing unexpected
Tell me about a time that you used your negotiation skills to settle a difficult claim without consulting your supervisor?
Tell us about a difficult situation you faced and how you handled it.
Why I waited so long to apply for the position?
The most difficult question I was asked was "In 2 years where do you see yourself"
No technical questions. Just the generic, "tell me a time when you had to deal with an angry customer or teammate and how did you handle the scenario". Cookie-cutter questions that anyone should be able to answer.
"There is no right or wrong answer: Would you prefer a supervisor who is physically present, or a remote supervisor?"
Describe a time where you wish you handled a situation differently
No difficult or unexpected questions. All behavioral based and looking for examples from your past work.
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