STAR method: when you had to learn/research something to use in job.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
tell us about your background
Questions were very general / generic and I was allowed to relate my prior claims handling experiences (with a different line of business) to scenarios involving accident and health supplemental insurance products / claims. I had no prior experience handling these types of claims but that did not dissuade management from offering me the job anyway.
Many of the questions were generally how I feel about handling the stresses of claims.
Seven question, can't remember the first question :( What relevant skills and experience do you have? Difficult customer situation? Multitasking and prioritization? Time you had to give a difficult message? Review your resume, everything current? Add anything?
Regular interview questions
Can you describe a time when you had to deal with someone who was being unethical?
How did you find out about Amica?
Tell me a about a time you had to work with a difficult or angry customer?
Tell me about a time when... What would you do over if you could?
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