How do you deal with an upset customer?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tells us about a time when you had a conflict at work
Name a time when you dealt with a difficult customer.
What do you know about this role?
What’s one example when you had to overcome an obstacle at work
The STAR method is heavily used and all questions are situational based. Interviewers want to know how you handled situations under stress and what was the outcome of your actions. It’s best to be as specific as possible.
explain your relationship with 2 different co workers and how did your relationship with them vary. why
tell me about a time you learned a new computer software system and techniques I used to learn it
Name a time where you had to make a quick decision? Name a time where you made a decision that was the wrong decision? What were the consequences? Why do you want to work at Travelers? What do you know about Travelers? Tell us about your contributions to your employer, What have you done to make things better? *Some of these aren't word for word, but pretty close*
how do you feel you would do in this position.
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