Tell me about a time you could not fulfill the request of a customer? What did you do and what was the end result? If hired at progressive where do you see yourself in the company 3 years from now?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Explain a time when you had to do a negotiation and what was the outcome
Stars type questions....describe a time when. Pretty boiler-plate. They asked about what I knew about the company, why did I want to work for Progressive. What I thought the salary was. Questions about my resume-salary at other positions. What do you think you would be doing in your job?
tell me about a tine where you md the day.
Tell me one thing that was noted as something you could improve on, during a recent performance review
Tell me about a time you implemented a change and what was the outcome?
Tell me about a time when you didn't get along with someone at work or disagreed with them?
Tell me a time when you've had a difficult activity presented to you and solved it with creative thinking.
Tell me about a time when you really hated your current job, and how did you handle it?
Tell me about a time you had a challenging customer and how did you deal with that?
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