Name a time you did something that wasn't in the norm at one of your past employments, and what did you do.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Look up star interview questions, think of a past situation to answer and you'll be good. Preparation is needed though.
Why do you want to join the Progressive claims team?
They asked 8 behavioral type questions.
The usual questions "tell me about a time when" that are expected to be answered in a STAR format. Felt like wasted time as my experience and skills in my incredibly difficult and stressful job now were not able to shine due to the format of the interview. I received an email that I was not selected and it is truly their loss for basing their hiring on such a harsh line of questioning.
Describe a time when you had a conflict with a fellow teammate. Describe a time when you excelled at a difficult problem. Describe a time where you handled a difficult customer well.
Can you think of a time when you and your manager disagreed on something,what was it and what did you do to resolve it?
Tell me about a time when you had to deal with a difficult customer
I did role playing with a friend to prepare for the interview after finding 30 of the most difficult interview questions on line. I didn't get anything unexpected; however, I am VERY GLAD that I prepared because the interview is extremely extensive and they want very specific examples of how you have handled situations they ask about in your past. work history. You absolutely must be prepared or you may as well not even bother to apply. a few of the questions: 1. Describe a specific time where you had to handle three tasks as one time with a deadline. What action did you take to work through the situation and what was the outcome. 2. Tell me about a specific time when you had to negotiate. What was the situation, what was the action you took and what was the final outcome. 3. Tell me about a specific time when you had a conflict with a co-worker or boss and how you handled it. What was the situation, what was the action you took and what was the final outcome. 4. Tell me about a time when you disagreed with a company policy. What was the situation/policy, what was the action you took, what was the final outcome. The questions are all very, very specific and they are all just like the questions above. Read all the different Progressive interview questions on glass door, write them down and practice them over and over and over with someone else in order to prepare. It paid off for me and I was offered the position.
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