Tell me about a time you had a disagreement with a fellow employee or supervisor.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
tell me a time when you did something wrong on your job and received criticism from your supervisor. how did you handle that situation?
Why should we hire you?
Explain in detail a time you had a difficult customer?
why did you choose GEICO?
Majority of the interview questions were behavioral questions. In order to prepare for behavior-based interviews, identify six to eight examples from your past experience where you demonstrated top behaviors and skills that employers typically seek. Half your examples should be positive, such as accomplishments or meeting goals. The other half should be situations that started out negatively but either ended positively or you made the best of the outcome. I would recommend answering each question with the "STAR" approach. S & T: the Situation that you were in or the Task that you needed to accomplish A: the Action you took (be sure to keep the focus on you) R: the Results you achieved
Behavioral questions requiring the STAR method.
Discuss your past employment history
What do you like least about this job description?
Asked about 5 year job history and tell you the start date, pay rate, and schedule.
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