Describe a time you went above and beyond for a customer.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Irrelevant situational questions that don't even relate to the job duties. Claims is a person-to-person job, atleast get to know the personality of the person and not crap like "what do you hate the most about your current job"
Why I wanted to work there
pros and cons of group/individual work
tell me about a time when accuracy was important
Tell us about an experience you had having to deal with an irate customer
How do you handle interruptions?
Why do you want yo work for Travelers
Describe a time when you had to deal with an unhappy/irate customer, what you did, how it turned out.
Tell me about a time that you had to handle a situation where there was no company policy? What was the situation and how did you handle it? (Wording might be off a little)
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