name a time you had a situation where you and your supervisor didn't agree
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Name a time that you were under high stress and dealing with high volume at a previous job and describe how you handled it.
Why did you want to be a claims rep?
Name a time when you helped a customer and they were satisfied with the solution, name a time when you helped a customer and they were not satisfied with the solution, why did you leave past jobs
Basic interview question the we're read off a board while someone took notes
Why Claims
Why do you want to work at Geico?
Give an example of a time you successfully dealt with a frustrated customer.
Name a difficult situation at one of your jobs and how did you deal with it? What are some of your weaknesses? (Be careful with this one!) You don't want to say anything too negative about yourself.
Situational/Behavorial interview questions. No way to really prepare because every question is different. Be prepared to speak about your experiences and answering customer service related questions.
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