My most difficult question was "how did I act in the past to assist to resolve a difficult situation which resulted in an improvement of patient care while working a shift. How did I make a difference in the patient care and improve the communication among the team members of my shift.
How do I deal with conflict.
My clinical and nursing experience, my past experience in home care, and how did I deal with a difficult or unforeseen circumstance ?
Why did I apply for this job
Strengths, case management process, how to handle unhappy patients, how would I balance an emergency when working from home, if I was familiar with Milliman guidelines, benchmark criteria for treatments, cost savings
There were a series of the “normal” interview-type questions plus some that were very specific to that particular field of healthcare.
Describe a difficult situation and how you handled it blah blah blah
If I was familiar with matrix the EMR used for documenting.
My experience and things I liked or disliked about my position.
What is your long term plans?
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