"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."
For Commonwealth they asked me of achievements and moments where I stood out in my previous work place. They also asked me what characteristics I thought were important to have. The list of characteristics included integrity and team work and others.
Que experiencia tienes en el área de finanzas
How would you handle a customer when they are rude and irate? Do I have any call center experience? Do I know about the HIPPA law?
Basic interview questions, nothing really hard.
Asked about customers not paying.
Have you done any collections before? Have you done any VAT? What motivates you to join Agoda.
Why I was particularly interested in Zopa.
What is the strategy to increase the productivity of the agents and how the way to monitor
How fast can you type
Give an example of an instance when you took action on a customer consternation even though it was not your direct responsibility ?
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