They have you do a mock call. It was pretty good experience so I knew what I was getting into.
Collections Interviews
Collections Interview Questions
"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."
3,734 collections interview questions shared by candidates
Tell me about a situation that you had to deal with an angry customer and what did you do?
Read sentance aloud for speech skills.
How do you deal with conflict? Whether internal or external
why do you want to work for us
nothing extrange, typical cliché questions.
What's your previous work and tasks ?
What do you know about collection laws?
personal questions
What skills I think are essential for the role
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