If you were on a call with a customer who was late on a payment and they could not make a payment at that time, how would you handle the situation?
Collections Interviews
Collections Interview Questions
"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."
3,734 collections interview questions shared by candidates
How I performed in a previous position.
They tried to assess my skills and most impressively tried to get to know me as a person. I don’t want to give away specifics but the questions were targeted to find out about my thought process. It was a great process!
Behavioral questions…tell me about a time, etc.
Not exact but trying to find out who you are as a person.
Name a time you didn't agree with a direction given by your manager?
most of the questions where STAR questions..
Name a time when you had to deal with a irrate customer and collect funds?
How familiar I am with excel
What brought you to Citi?
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