Can’t remember but I did do a video interview first
Contact Center Agent Interview Questions
187 contact center agent interview questions shared by candidates
Are you sales motivated to succeed?
What are your hobbies ?
Why should we hire you?
Why do you want to work for us?
They assessed selected behaviours that they outlined prior to the interview. The interview consisted of pre-recorded videos of recruiters asking questions, followed by 4 minutes to prepare and 3 minutes to answer. They started with non-scored warm-up question, which for me was "What's your comfort food?" - a bit strange, but I guess it's just to get comfortable recording. This was followed by 3 scored questions: Tell us about a time you performed to a high standard, Describe making changes to your workflow to meet a deadline, and Tell us about a time you had to deliver a negative message to someone.
How do you handle difficult and unreasonable people on the phone.
What are my weeknesses?
Why do I want the role at rentokil
Very Easy and professional working environment
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