Experience in similar environment and if it was recent
Counter Interview Questions
2,266 counter interview questions shared by candidates
When have you experienced poor customer service? How did you feel?
Do you have an alcohol licence? (This did not apply to my role but they had to ask since the post office was connected to a one-stop, I don't think it hindered my chances of getting in though since they said it doesn't apply to the post office much, so not to worry)
When have you experienced good/outstanding customer service? How did that make you feel? (Link your answer back to how you would show this instance of great customer service in the job)
What do you know about the role of a Counter Clerk?
How have you prepared for this interview?
Give me an example of how you have delivered excellent customer service
Name one time you experienced good customer service
Do you have any experience in upselling?
What skills do have that will be helpful for this role?
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