A lot of the questions were how you would handle customer issues, and how to resolve conflict.
Customer Care Representative Interview Questions
2,008 customer care representative interview questions shared by candidates
How do you deal with pressure or stressful situations?
Behavioral questions was asked during the interview
We didn’t get as far as interviewing since person didn’t call timely.
Name a time you had a difficult caller and how did you handle the call .
Describe a time you handled a disagreement with your coworker, manager, or customer
When is a time you said no to a customer?
Unfortunately I do not remember the most difficult or unexpected question.
situational questions
What character in a show/movie would you be and why?
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