Sobre trabajo en equipo; alguna situación en la que no estuviera de acuerdo con algún compañero/a; algo de lo que estoy muy orgullosa de haber logrado...
Customer Care Representative Interview Questions
2,008 customer care representative interview questions shared by candidates
How we would handle an upset customer
Describe how you would deescalate a guest?
They asked me about scenarios of how I would handle certain situations with customers. When I dealt with a agitated, or unhappy customer.
About dealing with high stress situations.
When was a time where you didn't listen carefully to instructions and you messed something up? How were you able to rectify the problem? How would you do things differently in the future?
What experience I had in customer service
Tell me of a time when you defused an upset customer
There was role play where they requested that you act as though you were taking a phone call
I don't remember there being any difficult questions. The interview was very conversational and comfortable.
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