The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
I interviewed for the bi-lingual position so they had me read in Spanish and English section of the closing terms and conditions which is read to the consumer once enrolled. They asked to questions in Spanish and English. 1. Tell me about a time when you contributed something to the team or the company and what was its outcome (Spanish) 2. Tell about a time when you provided excellent customer service (English) and 3. Tell me when you encountered a difficult customer and how did you deal with it (English)
How would you deal with a customer who can not pay their bill in full?
Como conheceu nossa empresa?
DO you need H1B sponsorship
The last question... How lucky do you feel?
Nothing. The only question they ask is what is your name and to pick a question to answer. This is the icebreaker at the start.
Take me back to your childhood, what type of kid were you?
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Why did I want to work here - what drew me to the posting?
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