Customer Contact Interview Questions

2,106 customer contact interview questions shared by candidates

There wasn't one specifically difficult or unexpected question but it is important that you prepare a lot of examples of team work, dealing with difficult customers, using your initiative etc as the panel interview deals primarily with this type of question.
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Contact Centre Operator

Interviewed at Diligenta

2.2
Dec 4, 2013

There wasn't one specifically difficult or unexpected question but it is important that you prepare a lot of examples of team work, dealing with difficult customers, using your initiative etc as the panel interview deals primarily with this type of question.

They assessed selected behaviours that they outlined prior to the interview. The interview consisted of pre-recorded videos of recruiters asking questions, followed by 4 minutes to prepare and 3 minutes to answer. They started with non-scored warm-up question, which for me was "What's your comfort food?" - a bit strange, but I guess it's just to get comfortable recording. This was followed by 3 scored questions: Tell us about a time you performed to a high standard, Describe making changes to your workflow to meet a deadline, and Tell us about a time you had to deliver a negative message to someone.
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Contact Center Agent

Interviewed at HM Revenue and Customs

3.9
Jul 1, 2025

They assessed selected behaviours that they outlined prior to the interview. The interview consisted of pre-recorded videos of recruiters asking questions, followed by 4 minutes to prepare and 3 minutes to answer. They started with non-scored warm-up question, which for me was "What's your comfort food?" - a bit strange, but I guess it's just to get comfortable recording. This was followed by 3 scored questions: Tell us about a time you performed to a high standard, Describe making changes to your workflow to meet a deadline, and Tell us about a time you had to deliver a negative message to someone.

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